How can we help you?

Find answers to common questions or reach out to our support team. We're here to help make your experience great.

Email Support

Get help via email

support@glowit.com

Response Time

We typically respond within

24 hours

Frequently Asked Questions

Bookings

How do I book an appointment?
Browse salons, select a service, choose your preferred professional and time slot, then confirm your booking. You'll receive a confirmation email and can view your booking in your account.
Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule most bookings up to 24 hours before your appointment. Go to your bookings in your account to make changes. Some salons may have different cancellation policies.
What if I'm running late?
Contact the salon directly as soon as possible. Their contact information is in your booking confirmation. Most salons can accommodate small delays, but significant lateness may result in a shortened service or cancellation.
How do I leave a review?
After your appointment, you'll receive a notification to rate your experience. You can also go to your past bookings and leave a review for any completed appointment.

Payments

What payment methods are accepted?
Payment methods vary by salon. Most accept cash on arrival. Some salons also accept card payments. Check the salon's profile for their accepted payment methods.
When do I pay for my appointment?
Typically, you pay at the salon after your service is completed. Some salons may require a deposit for certain services, which will be clearly indicated during booking.
What if I'm charged incorrectly?
Contact the salon first to resolve any billing issues. If you need further assistance, reach out to our support team with your booking details.

Account

How do I create an account?
Click "Sign Up" and enter your email address or sign up with Google. You'll need to verify your email to complete registration.
I forgot my password
Click "Sign In" then "Forgot Password". Enter your email address and we'll send you a link to reset your password.
How do I update my profile?
Go to your account settings from the menu. You can update your name, photo, contact information, and notification preferences.
How do I delete my account?
Go to account settings and select "Delete Account". Note that this action is permanent and will delete all your data including booking history.

For Businesses

How do I list my salon on GlowIt?
Click "For Business" in the menu and follow the application process. You'll need to provide business details, photos, and verify your information. Our team reviews applications within 24-48 hours.
How much does it cost to list my business?
Creating a business profile and receiving bookings is free. We offer premium features for businesses that want additional visibility and tools. Contact our business team for details.
How do I manage my business schedule?
Access your business dashboard to set working hours, manage staff schedules, and update availability. You can block off time for breaks or holidays.

Privacy & Security

Is my personal information safe?
Yes, we use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for full details on how we handle your information.
Who can see my bookings?
Only you and the salon you've booked with can see your booking details. Your booking history is private and not visible to other users.
How do I report a concern?
Contact our support team immediately if you have any safety or security concerns. We take all reports seriously and investigate promptly.

Quick Links

Terms of ServicePrivacy PolicyBrowse SalonsCreate Account

Still have questions?

Can't find what you're looking for? Our support team is ready to help with any questions or concerns.

Contact Support